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Frequently Asked Questions

Frequently Asked Questions

 

Orders

Do BRP dealerships fulfill online orders?

Yes. Online orders are fulfilled and shipped by participating BRP dealerships that have the desired

product(s) in inventory. BRP cannot guarantee that your order will be fulfilled by your nearest

BRP dealer. 

Are all products available on the BRP online stores also available in all BRP dealerships?

Yes. If you saw a product you want on one of BRP online stores and the nearest BRP dealership

do not carry the desired product in their store, the dealership can always order it from BRP and

have it shipped to their store. 

Can I cancel or modify my order after it has been placed?

Yes. To cancel, modify, or get more information on an order, you can contact Kibo,

our online orders support service, by phone (1-877-412-7467).

Note: Since your order is being processed as soon as we receive it, we might not be

able to make changes to your order. Please inform us as quickly as possible. 

Can I place an order by phone, fax, email or mail?

No. To ensure that all transactions are secure, we cannot accept orders by phone, fax, email or mail.

We reserve the right to refuse an order at all times.

What happen if an ordered product is out of stock?

We do our best to keep the stock status of all of our products updated on our online store.

However, since online orders are fulfilled by participating BRP dealerships, it is possible

that the desired size, color or product is not available. As soon as your order is processed,

you will be alerted by email if one or more items are not available. These items will be cancelled.

I saw a product online that I can no longer find. What happened?

It's possible that the item has been removed from our online store due to stock levels

or a change in season. We invite you to visit the nearest BRP dealership as he might still

has the product in store or might be able to order it.

Payment

Which payment methods are accepted on BRP online stores?

The following credit cards are the only accepted payment methods on BRP online stores: Master Card, Visa,

American Express, and Discover.

Are taxes included in the prices displayed on the BRP online stores?

No. Taxes are not included in our prices. The appropriate taxes will be added to

your order total upon payment.

Delivery

Which shipping methods are available?

Two shipping methods are offered on the BRP online stores: standard shipping and in-store pickup.

Will I pay higher shipping fees if my address is in a remote area?

Yes. Shipping cost may be higher if your shipping address is located in a remote area such

as Alaska, the Northwest Territories, Yukon, Nunavut and few areas of Northern Quebec. You

will receive an email asking you whether you want to accept the additional surcharge to cover

the higher shipping costs. Payment will not be processed without confirmation that you have

accepted the surchage. If you do not accept the additional surcharge, this email gives you the

option to cancel your order. 

Will I be alerted once my order is shipped and will I be able to track my order?

Yes. You should receive an email to confirm that your order is being processed. You should

receive a second email with a tracking number once the shipping label has been created. 

How much time does it take for my order to be delivered?

If you select the in-store pickup option, you will be notified by email when your order

is ready for pick up.

 

If you select the standard shipping option, delivery takes approx. three (3) to seven (7)

business days after the order is placed. Shipping delays may be longer if the shipping address

is located in a remote area such as Alaska, the Northwest Territories, Yukon, Nunavut and few

areas of Northern Quebec.

Can my order be shipped to an international location?

No. It is only possible to ship an order to postal addresses in the United States or Canada. 

Can I have items in the same order delivered to more than one address?

No. Items in the same order cannot be delivered to more than one address.

In-store pickup

How does the in-store pickup option work?

The In-store pickup option allows you to collect your order at a participating BRP

dealership. When you choose to pick up your package at a participating BRP dealership,

no shipping fees apply to your order.

 

Here are the steps to follow:

  1. Choose the in-store pick-up option in the checkout process.

  2. A list of nearby participating BRP dealerships will appear according to your postal code.
    Choose your preferred dealership; it will become the pick-up location for your order.
    Note: It is possible that your nearest BRP dealership is not a participating dealer

  3. If your preferred dealership has all the items you ordered, you will receive an email
    confirming the time and date at which you will be able to pick them up.
    Note: If certain items of your order are not immediately available or if your preferred
    dealership cannot fulfill your order, you will be notified by email.

  4. You must pick up your order within the 21 days following the receipt of that email.
    After 21 days, your order will be cancelled.

What do I need to have on hand when I pick up my order in-store?

To pick up your order at the chosen BRP participating dealership, you must have on hand

your order number, the credit card used to make the purchase and a government issued

photo ID card.

Can someone other than me pick up my order in store?

No. Only the credit card holder can pick up his or her order in-store. This ensures the

safe delivery of the item(s) and protects our customers and dealers.

Returns

How long do I have to return a product?

For full refund, you must return your item within 30 days after receipt. Product must

be new and unopened and you must return it to the participating BRP dealership

that shipped your order.

How do I return a product?

Here are the steps to follow to make a return:

  1. Call our online orders support service Kibo at 1-877-412-7467 and request a return number.
    Note: Please ensure you have your order number on hand.

  2. Find the contact information of the participating BRP dealership that shipped your order.
    It should be displayed on the box or look in the email you received.

  3. Ship the item(s) you wish to return to this participating BRP dealership that shipped your order.
    Note: We recommend that you use a delivery service that allows you to track your shipment.
    However, please note that you are responsible for shipping the product back. Shipping fees
    will not be refunded.

    You will be refunded the paid price. Credit for returned items will be applied to the purchasing
    credit card within 5 to 10 days of the date that the return is accepted by the participating BRP
    dealerships that shipped the order.

    If a restocking fee applied to the returned items, the amount of the fee will be displayed on the
    final checkout screen when you complete the order and will be noted on the packing list
    included with the order.

What will it cost me to return a product?

You are responsible for shipping the product back to the participating BRP dealership that shipped your

order. You must pay the shipping fees to return the item. We recommend that you use a delivery service

that allows you to track your shipment

How long does it take to process a return?

Credit for returned items will be applied to the purchasing credit card within 5 to 10 days of the date

that the return is accepted by the participating BRP dealerships that shipped the order.

What do I do if I want to exchange a product with a similar item or different size or color?

You must return the item within 30 days after receipt to receive a refund. Follow the return procedure

explained on our online store. You must then go on the online store to submit a separate order for the

new item you wish to purchase. Or, we recommend that you visit the nearest BRP dealership as their

expert sale staffs are the best resource to assist and advise you. 

What products are not eligible for return?

The following items cannot be returned

  • Helmets;
  • Electric goggles;
  • Electric visors;
  • Decals;
  • Hazardous material and material containing chemicals (paint, primer, grease, solvent, lubricant,
    sealant, silicone, glue, cleaner, stabilizer, oils, batteries, etc.).

Can I return an item purchased on the BRP online stores to any BRP dealership?

No. Products must return to the participating BRP dealership that shipped your order.

What should I do if the item I ordered arrives defective or damaged?

If the item you wish to return is inoperable but has no apparent damage, it is considered defective.

For warranty repair or replacement, defective merchandise must be returned directly to the participating

BRP dealership that shipped your order. The contact information of the BRP participating dealership is

displayed on the box in which your order arrived.

 

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at

your door with apparent shipping damage, please refuse the delivery. If you have already accepted

delivery and then find shipping damage, please call the participating BRP dealership that shipped your

order immediately. The contact information of the participating BRP dealership will be displayed on the

box. Save all packaging material and paperwork. If you attempt to return the merchandise yourself, you

will jeopardize our chances of making a claim, and you may not receive credit for the return.